Shipping Policy

This Shipping Policy explains how orders are processed, produced, and delivered when you purchase physical products from MindWorksLibrary via MindWorksLibrary.com. By placing an order, you agree to the terms outlined below.

1. Types of Products

We offer different kinds of products on the Site:

Digital products (eBooks, PDFs, downloadable resources) – delivered electronically.
Physical books – printed and shipped to your address.
Subscription-based services – access to digital content only (no physical shipment).

This Shipping Policy applies specifically to physical books. For information about digital products, please refer to our Terms & Conditions and Refund Policy.

2. Order Processing Time

Once your order has been placed and payment is confirmed, it enters our processing and production workflow.

Standard processing time is typically 1–3 business days.
During peak periods, holidays, or special promotions, processing may take slightly longer.

You will receive an order confirmation email after checkout. When your order has been produced and shipped, you may receive a shipping confirmation message (where available).

3. Print-on-Demand and Fulfillment Partners

Physical books purchased on MindWorksLibrary.com are often produced using professional print-on-demand and distribution partners. This means:

your book is printed specifically for you after your order is placed,
production times can vary depending on demand and printing capacity,
shipping is carried out by third-party carriers (such as postal services and courier companies).

4. Shipping Methods and Estimated Delivery Times

Available shipping methods and estimated delivery times may vary depending on:

your destination country and region,
the production facility used,
the shipping option selected at checkout (where applicable).

As a general guideline:

Domestic shipments (within main fulfillment regions): usually arrive within 5–18 business days after production.
International shipments: may take approximately 10–25 business days, depending on customs and carrier conditions.

These timeframes are estimates and not guaranteed delivery dates. Factors such as customs inspections, weather conditions, carrier delays, or public holidays may affect actual delivery times.

5. Shipping Costs

Shipping costs are calculated based on:

destination country,
number of items in your order,
selected shipping method (where applicable).

The total shipping cost (if any) will be displayed during checkout before you complete your purchase.

6. Tracking Information

Whenever possible, we or our fulfillment partners will provide tracking information for your shipment. Tracking availability may vary depending on:

the destination country,
the carrier used,
the shipping method.

If tracking is available, you will typically receive a link or code via email once your order has shipped.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for re-shipment.
If you notice an error in your address after placing an order, please contact us as soon as possible so we can attempt to correct it before shipment.

8. Delays, Lost, or Damaged Shipments

Although we do our best to ensure a smooth delivery, delays or issues may occur that are outside our direct control.

Delays: Carrier delays, customs inspections, or extraordinary events (e.g., weather, strikes) may affect delivery times.
Damaged items: If your book arrives damaged, misprinted, or with a production defect, please contact us with photos so we can assist with a replacement or refund in line with our Refund Policy.
Lost shipments: If a package is confirmed lost by the carrier, we will work with our fulfillment partners to investigate and, when appropriate, offer a replacement.

9. Customs, Duties, and Taxes

For international orders, local customs, import duties, or taxes may apply depending on your country’s regulations.

Any such additional charges are generally the responsibility of the customer.
We recommend checking with your local customs office for more information before placing an international order.

10. Returns and Refunds

Returns and refunds for physical books are handled according to our official Refund Policy. If you believe there has been a mistake with your order, or if you are not satisfied with the product received, please review the Refund Policy and contact us so we can assist you.

11. Changes to This Shipping Policy

MDS MEDIA LIMITED may update this Shipping Policy from time to time to reflect changes in our fulfillment processes, carriers, or legal requirements. Updates will be posted on this page. Continued use of the Site and placement of orders after such changes signifies acceptance of the updated Policy.

12. Contact Us

If you have any questions about your shipment, delivery times, or this Shipping Policy, please contact us: 📩 support@mindworkslibrary.com 🏢 MDS MEDIA LIMITED – Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong.Hong Kong. Business Registration no. 79904887