Refunds Policy

We want you to be completely satisfied with every product and service purchased from MindWorksLibrary. If something does not meet your expectations, we invite you to contact us directly so we can assist you quickly and fairly.

ForfettarioPro: garanzia 30 giorni

Per ForfettarioPro, il foglio di calcolo per Excel e Google Sheets, vale una garanzia di 30 giorni: se il file non fa per te, scrivi a support@mindworkslibrary.com entro 30 giorni dall’acquisto e ti rimborsiamo per intero, senza domande. Il rimborso arriva sul metodo di pagamento che hai usato, di norma entro 3-5 giorni lavorativi. La garanzia comprende il diritto di recesso di 14 giorni previsto per i contenuti digitali. Per ForfettarioPro sostituisce la garanzia di 60 giorni descritta al punto 1.

1. 60-Day Satisfaction Guarantee (One-Time Purchases)

For eligible one-time purchases (such as eBooks, digital downloads and individual book orders), we offer a 60-day satisfaction guarantee. If, within 60 days from the purchase date, you feel that the product does not meet your expectations, you may request a full refund. We will process your refund promptly. While we may ask for optional feedback to improve our products, your refund is not conditional on providing a reason.

2. Digital Products

Digital products (eBooks, PDFs, downloadable resources) are delivered electronically immediately after purchase. If you experience issues such as:

not receiving the download link,
problems opening the file,
corrupted or incomplete downloads,

please contact us first. We will work with you to restore access or provide a replacement file. If we are unable to resolve the issue to your satisfaction, your purchase remains covered by our 60-day satisfaction guarantee.

3. Physical Books

For physical books shipped to your address:

If an item arrives damaged, misprinted, or incorrect, we will offer a replacement or refund.
Please contact us within 30 days of delivery and, when possible, include a photo of the issue.
Shipping costs may be non-refundable except in cases of production or fulfillment errors.

Physical book purchases that fall under our satisfaction guarantee may also be refunded within 60 days of purchase, as long as the request is reasonable and not abusive.

4. Subscription Services

For subscription-based services:

You may cancel your subscription at any time, effective at the end of the current billing period.
As a general rule, charges already processed are non-refundable, except in cases of billing errors or exceptional circumstances.
If you believe you have been charged in error, please contact us and we will investigate promptly.

5. How to Request a Refund

If you have any inquiries regarding a refund, please reach out to us at: 📩 support@mindworkslibrary.com Please include “Refund Request” in the subject line. When writing to us, please provide:

your full name,
order number,
date of purchase,
a brief description of the issue.

Refund requests are normally reviewed and processed within 3–5 business days. Refunds are issued to the original payment method whenever possible.

6. Your Feedback Helps Us Improve

While entirely optional, we greatly appreciate any feedback you can share about why you requested a refund. Your comments help us improve our books and services and better serve all of our customers.